Privacy Policy
This policy explains what information AR Design Company (“AR Design”, “we”, “us”) collects when you visit ardesign.company, how we use it, and the choices you have. We keep it short because we collect very little.
1. Who we are
AR Design Company is an independent design and development studio based in Mexico that works with clients in the United States, Latin America and elsewhere. We are responsible for the personal information collected through this website. You can reach us at admin@ardesign.company.
2. What we collect
Information you give us
- Contact form. When you write to us through the “Let’s talk” form we receive your name, email address, and the company, website and project details you choose to share.
- Email. If you email us directly, we receive your address and whatever you include in the message.
- Live chat. If you use the chat on our site, the messages you write and any name or email you choose to share are processed by Tidio, our chat provider, together with technical data such as your browser, approximate location and the page you were on. Questions may first be answered by Tidio’s AI assistant (Lyro); a person from our team can take over when needed.
- Market waitlist. If you join the AR Design Market waitlist we store your email and, if you apply as a designer, your name, portfolio link and what you make, so we can tell you when the store opens and review your application.
- Comments. If comments are open on a blog post and you leave one, we store the name, email, website and comment you submit, plus your IP address and browser user agent to help detect spam. A hashed version of your email may be checked against the Gravatar service to show your profile picture (Automattic privacy policy).
- Club app accounts. If you are invited to use a club or demo application hosted on this domain, we store the account details you provide (such as name, email and match activity) only to operate that application.
Information collected automatically
- Usage data. Pages viewed, time on page, approximate location (city/country level), device, browser and referring site, collected through Google Analytics.
- Security logs. IP addresses of failed login attempts to the admin area, used only to block abuse.
- Server logs. Standard technical logs kept by our hosting provider for security and performance.
We do not collect payment information on this website, and we never sell personal information.
3. How we use it
- To reply to your inquiry, prepare proposals and manage our working relationship with you.
- To understand which content is useful and improve the website.
- To keep the website secure and prevent spam and abuse.
- To comply with legal obligations.
Where the law requires a legal basis, we rely on your consent (for example, when you submit the form), our legitimate interest in running and improving our business, and the steps needed to enter into a contract with you. We do not send marketing emails unless you ask to receive them.
4. Cookies and analytics
We use a small number of cookies:
- Essential cookies that keep the site working and remember your language choice.
- Analytics cookies set by Google Analytics (for example
_gaand_ga_*) to measure visits in aggregate. They typically last up to 2 years.
We do not use advertising or retargeting cookies. You can block or delete cookies in your browser settings, or opt out of Google Analytics with the Google Analytics opt-out add-on. Learn how Google uses data at policies.google.com.
5. Who we share it with
We share information only with service providers that help us run the website, under their own privacy and security commitments:
- Google — Analytics and Search Console (site measurement), and Google Translate when you use the language switcher.
- Tidio — live chat and AI chat assistant (Tidio privacy policy).
- Our hosting provider — stores the website, its database and backups.
- Our email delivery provider — sends contact-form notifications to our inbox.
We may also disclose information if required by law or to protect our rights, or to a successor if our business is reorganized. We never sell or rent your information.
6. How long we keep it
- Inquiries: up to 24 months after our last contact, or longer if we start working together and need the records for the project, accounting or legal purposes.
- Analytics data: 14 months, after which Google deletes event-level data.
- Comments: kept for as long as the post is published, unless you ask us to remove them.
- Security logs and backups: rotated automatically on a regular schedule.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or port your personal information, to object to or restrict certain uses, and to withdraw consent at any time. This includes rights under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (ARCO rights), the EU/UK GDPR, and U.S. state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA).
To make a request, email admin@ardesign.company with the subject “Privacy request”. We will respond within 30 days (or sooner where the law requires). We will never discriminate against you for exercising your rights. You may also file a complaint with your local data protection authority.
8. Security
The website runs over HTTPS, access to the admin area is limited and protected against brute-force attacks, and software is kept up to date. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.
9. International transfers
We are based in Mexico and some of our providers operate in the United States and other countries. When your information is transferred across borders, we rely on providers that offer appropriate safeguards.
10. Children
This website is intended for businesses and professionals. We do not knowingly collect information from children under 16. If you believe a child has sent us personal information, contact us and we will delete it.
11. Changes to this policy
We may update this policy as our website or the law changes. We will post the new version here with a new effective date.
12. Contact
Questions about this policy or your information? Write to admin@ardesign.company or use our contact page.
Aviso de privacidad (versión en español)
Responsable. AR Design Company, estudio independiente de diseño y desarrollo con sede en México, es responsable del tratamiento de los datos personales recabados en ardesign.company. Contacto: admin@ardesign.company.
Datos que recabamos. Nombre, correo electrónico, empresa, sitio web y detalles del proyecto que nos compartas en el formulario de contacto o por correo; datos de comentarios en el blog (si están habilitados); datos de cuenta de las aplicaciones de club alojadas en este dominio (solo para usuarios invitados); y datos de navegación recabados por Google Analytics (páginas visitadas, dispositivo, navegador y ubicación aproximada). No recabamos datos financieros ni datos personales sensibles. Si usas el chat del sitio, tratamos los mensajes que escribas y los datos de contacto que decidas compartir; si te unes a la lista de espera del Market, guardamos tu correo y, si te postulas como diseñador, tu nombre, portafolio y lo que creas.
Finalidades. Primarias: responder tu solicitud, elaborar propuestas y dar seguimiento a la relación de trabajo. Secundarias: medir y mejorar el sitio web. Puedes negarte a las finalidades secundarias escribiéndonos o bloqueando las cookies de analítica.
Transferencias. Compartimos datos únicamente con proveedores que nos ayudan a operar el sitio (Google, nuestro proveedor de hosting y nuestro proveedor de envío de correo), en México y en el extranjero. No vendemos ni rentamos tus datos. El chat del sitio funciona con Tidio, que puede responder primero mediante su asistente de IA (Lyro).
Derechos ARCO. Puedes acceder, rectificar, cancelar u oponerte al tratamiento de tus datos, así como revocar tu consentimiento o limitar su uso, enviando un correo a admin@ardesign.company con el asunto “Solicitud de privacidad”, indicando tu nombre, el derecho que deseas ejercer y un medio para responderte. Responderemos en un plazo máximo de 20 días hábiles.
Cookies. Usamos cookies esenciales y cookies de Google Analytics para medir visitas de forma agregada. No usamos cookies publicitarias. Puedes desactivarlas desde tu navegador.
Cambios. Cualquier modificación a este aviso se publicará en esta misma página.